An AI compliance team for insurance broking

Find it.Check it.Put it right.

Shercroft takes the file checking and the follow-up off your plate. Holmes reviews each broker file against your rules, Mycroft checks the work, and Watson helps brokers resolve what's found. Your team stays in control.

Book a demoSee it in action
Bayside Freight · Retail new businessexample

Missing document identified Holmes

No terms of engagement is on the new business file.

Evidence
quote.pdfinvoice.pdfschedule.pdfterms of engagement
Evidence checked by MycroftAssessed against rule RN-03 as your licensee approved it.

Existing document located Watson

The client's terms of engagement is already in your stored documents.

Details
terms-of-engagement-bayside.pdf
Watson shows the record it relied on, so the broker can see exactly what will be linked.

Ready for your approval Watson, to the broker

Link the document to the file. Nothing happens until you approve.

Approve this actionDon't approve
After approval, Holmes checks the part of the file the change addressed.
What it takes off your plate

Less legwork. More finished files.

The slow parts of a file review are gathering the evidence, working out the next step, and checking it was done. That's the team's job now.

Pulling the file together

Opening every system to find the documents
Holmes gathers the evidence from your broking system, document store and mailbox, and assesses it against your rules.

Helping brokers resolve findings

A list of check codes and no clear next step
Watson explains what's needed in plain English, finds what already exists, and prepares the next step for the broker to approve.

Checking the work

Taking "done" on trust
Mycroft checks the findings in your scope independently, and Holmes rechecks the part of a file that a change addresses.
Control

Your team stays in control.

Every change is prepared with its evidence and waits for approval. The result says exactly what it established.

What does "checked by Mycroft" mean?

Mycroft checks the evidence and the rule version behind a finding, and re-checks the reasoning where your scope requires it. Each finding shows whether it was checked, referred to a person, or not checked. A check on the work is not a compliance pass.

What needs approval?

Your reviewers confirm, amend or reject findings before they reach a broker, and the record names who decided. Watson acts only when the broker approves that exact change.

What if the agents can't decide?

It goes to a person. Criteria Holmes couldn't assess are listed on the file, and findings Mycroft can't settle are referred to your team.

What happens to the original finding?

The original determination and its evidence are kept, and later decisions are recorded with who made them.

Evidence on the file

Quote12 Mar
On file
Invoice14 Mar
On file
Schedule15 Mar
On file
Terms of engagementRequired by RN-03
Missing
Evidence checked by Mycroft

Watson's prepared change

Watson to the broker

We found the Terms of Engagement for Bayside Freight in your stored documents. Approve linking it to the file, and Holmes will check the file again.

terms-of-engagement-bayside.pdfStored documents · 3 Mar
Try it: approve the change to see the result.
Training

Make the next one easier.

Resolving a finding handles today's issue. Adler helps your people understand what happened and put that knowledge into practice next time.

Your compliance manager plans with Adler. Your brokers learn with her.

Turn findings into targeted learning, get clear guidance on your rules, build programmes, assign them to brokers and check understanding, all through your existing training workflow.

  1. 1Consult

    Ask Adler what a rule requires and what good evidence looks like.

    Planned
  2. 2Plan

    Turn confirmed findings and rule changes into a training programme.

    Planned
  3. 3Allocate

    Assign modules to brokers individually or in bulk, with due dates, released under your settings.

    Available
  4. 4Check

    Each module ends with a quiz, with the pass mark you set for it.

    Available
  5. 5Report

    Completion, results and overdue training by broker.

    Available

Allocate, Check and Report run on the Training module today. Consult and Plan are where Adler joins the loop.

Targeted refreshers Available

Short lessons connected to confirmed findings or recurring misunderstandings. A repeat issue feeds the existing training allocation process, with release governed by your compliance manager's settings.

Onboarding and development Modules availableLearning paths planned

Structured courses and learning paths relevant to each role.

Changes explained Available

Practical training on new requirements and procedures, released after compliance approval.

Guidance on every rule Rules and criteria availablePractical tools planned

Plain-language guidance across your approved rule set, with practical tools: worked examples, evidence checklists and scenario exercises.

Resolution Watson

Terms of engagementPrepared by Watson · approved by the broker
Linked
Document linkedRest of the rule not yet verified

Optional learning Illustrative

Learn with AdlerOn file vs delivered · about two minutes · learning for next time; it does not change this finding
Start
Compliance managers approve the content and the assignments, and decide when training is released to brokers.
Completing training never closes a finding, and closing a finding is not proof of understanding.
Learning progress and resolution status are kept separate.
The team

Meet your AI team.

Each member has one job, working alongside your compliance team and your brokers. Lestrade keeps the governance record: what they did, and what is missing.

Find the issue.
Verify it.
Resolve it.
Learn from it.
Show what happened, and what is missing.
Holmes

Holmes

Investigates

Gathers the evidence, assesses each file against the rules your licensee approved, and rechecks the part of a file that a change addresses.

Works with compliance teams
Mycroft

Mycroft

Verifies

Checks the findings in your scope independently of the assessment. Every finding shows whether it was checked, referred to a person, or not checked.

Works with compliance teams
Watson

Watson

Helps resolve

The broker's main contact for resolving findings. Prepares evidence-grounded fixes, and nothing happens until the broker approves.

Works with brokers
Adler

Adler

Training and development

Helps your people understand the requirements and apply them confidently. Plans programmes with your compliance manager, and gives brokers short lessons and practical scenarios, grounded in material your compliance team has approved.

Works with brokers and compliance teams
Lestrade

Lestrade

Governance record

Show what happened, and what is missing.

Lestrade is the governance record: what was done, under which rule version, with what verification status, who approved it and when, and what is still missing (checks not run, exceptions still open, coverage). What is recorded today is listed below; bringing it together in one view is planned. He supports your compliance manager's oversight. He does not make decisions or approve anything.

  • Activity history for each audit Available
  • Rule version recorded with each check decision, where captured Available
  • Verification gate status, where the gate ran Available
  • Reviewer actions recorded in the audit activity history Available
  • Coverage, with unresolved and not-run checks counted Available
  • One governance view that brings it together Planned
Works with compliance managers and auditors
Governance record · LestradeIllustrative
Bayside Freight · Retail new business · RN-03
  1. Holmes identified a missing Terms of Engagement, assessed under the rule version in force
  2. Evidence checked by Mycroft
  3. Watson located the existing document and prepared the link
  4. Approved by the broker · linked to the file
  5. Holmes rechecked the part of the rule the change addressed
  6. Rest of RN-03 not yet verified
File coverage · 1 check unresolved · 0 not run
Who it's for

For everyone who reviews broker files, and the brokers too.

Audit firms

Evidence, review, broker follow-up and the report in one system, instead of a spreadsheet, a document store and an inbox.

AFSLs

Bring file review in house and cover your book through the year.

Broker networks

See where each member stands and what's outstanding, in one place.

Brokers

Know what your licensee needs, with the next step prepared for your approval and short lessons when they help.

See the team work through your files.

See the workflow demonstrated, and discuss integration with your systems.